Blog

Much like post cards and leaflets through letter boxes, paid ads in print and posters in local corner shop windows, your digital endeavours are not so different. Except instead of letterbox fodder you have social media, instead of physical print you can use Search Engine Optimised blog posts and instead of a Filofax and postcard stack you can now utilise a whole host of tools from within one single [Client Relationship Management (CRM) dashboard.](https://petsapp.com/blog/customer-relationship-management-crm-for-veterinary-teams-introducing-your)

Join our latest Together Academy Webinar in partnership with SPVS! In this latest session Katie Ford and Claire Grigson of Vet Empowered dive into what true empowerment looks like, going beyond trends and buzz words to show you how to lead with true authenticity.

Emphasizing the importance of authenticity and building trust with clients through transparent and consistent messaging. She also highlights the role of team collaboration in creating a cohesive marketing strategy that aligns with the clinic's values and goals. This episode offers practical tips and actionable advice for veterinary professionals looking to enhance their marketing efforts and connect more effectively with their client base.

At PetsApp, our unwavering commitment is to act as the best data stewards for veterinary clinics. Unlike others in the industry, we have [resisted the temptation to simply repackage](https://petsapp.com/blog/whatsapp-for-veterinary-teams) platforms like WhatsApp. We believe veterinary clinics and their clients deserve far better. As a trusted, vet-led client communication platform, we remain [steadfast in our vigilance](https://petsapp.com/blog/cyber-essentials-plus-certification) regarding the sharing of client data. Within PetsApp, clinics are always their own data controllers while we act as their data processor. This ensures that the clinic retains full authority and ownership over their data.

Clientrax and PetsApp Join Forces to Revolutionize Veterinary Care with Seamless Integration. PetsApp, the leading client communication and digital payments platform for veterinary clinics, and Clientrax, a trusted practice management software provider, are thrilled to announce their latest integration designed to enhance efficiency, communication, and overall care in the veterinary industry. This collaboration brings together two industry leaders with a shared mission: empowering veterinary professionals to deliver exceptional care while optimizing clinic workflows. By combining Clientrax’s robust practice management capabilities with PetsApp’s intuitive client communication and payment tools, veterinary teams can now provide a more seamless and connected experience for pet owners.

In this session of the PetsApp Together Podcast Claire Cameron RVN and Naomi Oikonomou chat with Drs. Claire Grigson and Katie Ford on how to carve out a true path of empowerment. In this episode learn how to trail blaze, stress free through 2025, boldly and balanced.

We’re thrilled to announce that Dr. Donita McCants, the visionary founder of Veterinary Concierge, will be joining the PetsApp Pack at stand 4837 during this year’s VMX in Orlando! Dr. McCants, renowned for her innovative approach to veterinary care and practice management, will be offering free coaching sessions to delegates from 2 PM to 4 PM on January 26th, 27th, and 28th.

The PetsApp pack are excited to Announce their latest Game-Changing Collaboration with partners Covetrus and National Veterinary Services (NVS) to Expand its Prescription Home Delivery Offering. On a mission to revolutionise pet care management for both veterinary clinics and their clients the PetsApp pack proudly announces their latest collaboration with Covetrus and long time partner NVS.

The recent announcement from VitusVet has left many veterinary practices seeking a reliable alternative to maintain seamless operations. With PetsApp emerging as te most comprehensive solution, offering features that cater to the diverse needs of veterinary teams. The transition from VitusVet to PetsApp could not be smoother. This article walks you through the best VitusVet alternative on the market and how to move over to PetsApp. # Why Choose PetsApp as Your VitusVet Alternative? User-Friendly Interface: PetsApp provides an intuitive platform that simplifies appointment scheduling, reminders, vaccine tracking, wellness plans and client communications. Its design ensures an effortless transition for teams accustomed to VitusVet.

Passionate about value authenticity, Vet Empowered is a veterinary-led, personal development and coaching game changer, founded by Katie Ford and Claire Grigson in 2020. We have over 25years' experience in practice, and still continue to work on the ground too. Aligned with the PetsApp Pack 'Together is Better' mantra, VetEmpowered feels very strongly about its Vetmed community's need for genuine, human connection.

One essential innovation has always been veterinary appointment booking software, but true success lies in integrating this software with a complete patient advocacy toolkit enriched with robust and intuitive Customer Relationship Management (CRM) systems, CoPilot support tools, loyalty plans, and more. Supports tools that you need not be afraid to use! Here are some key tips on what to look for, how to use it and what educational support there is out there for you and your teams.

Customer Relationship Management, is a widely used business tool for managing interactions and relationships with both existing and potential customers. And you may know some non veterinary specific, very generic offerings such as HubSpot and Salesforce; providing sales and marketing contact management, automations and analytics reporting. And yep, we know we've mentioned words such as 'business', 'customer management' and 'sales', all very dirty words in the vetting space! Very few of us came into veterinary medicine knowing that we wanted to work at this intersection of, businesses and customers and management and sales.

In this dynamic session, we’ll demystify AI in veterinary care by exploring its practical applications across various roles within the practice, driving innovation and efficiency. We’ll begin by breaking down the basics of AI, addressing common questions, and clearing up any misconceptions. From there, we’ll explore how AI functions as a co-pilot in different aspects of your practice- whether it's in diagnostics, treatment planning, administrative tasks, or client communications- unlocking new levels of efficiency and streamlining workflows. Now, here’s where the Bandersnatch style comes in: YOU get to decide which areas we focus on, guiding us to explore the roles and applications of AI that are most relevant to your practice. Whether you want to know how AI can assist veterinary surgeons, vet nurses, reception teams, or practice managers, this session will be shaped by your input in real-time.

Welcome to the brand new PetsApp Together podcast. In this month's episode, pack members Claire and Naomi dive into PetsApp’s latest advancements for veterinary practices. Discussing all the latest events and the launch of PetsApp's Customer Relationship Management (CRM) system and a prescriptions module that brings an exciting edge to our existing Home Delivery service (in the UK).

Join Gavin Durston, Director at Thrums Vets and Justin Phillips, Owner of Practice Made Purrfect as they share the secrets behind the success of their Pet Health Plan - The Thrums' Practice Plan.

We have now moved away from our old support system and have migrated to a new one. This guide will help you to understand how the new support system works, from raising tickets to searching for existing documentation. To give some context, our support system has moved from HelpScout to Jira Service Desk management, so there is a fundamental change in how tickets are raised. This guide will help you understand how to raise these support tickets as well as assist your clients in creating support tickets.

Dr. Ken Lambrecht and Dr. Joey Goldthorpe and their team at Healthy Pet Connects have put together a full slide deck to accompany their 1 hour session on telemonitoring and how to efficiently and successfully monitor chronically ill and over weight pets, remotely.

Pharmacist turned Programmer, pack member Trina Yau discusses the benefits of PetsApp Home Delivery, its cost savings and convenience. In today's fast-paced world, convenience and efficiency are key, especially when it comes to pet healthcare. Its why we see 35% of the 1 million+ PetsApp chats being about ordering a product such as anti parasitics, prescription refill, or prescription pet food. For veterinary clinics and their clients, the introduction of home delivery services through platforms like PetsApp is proving to be a game changer. Not only does it enhance the customer experience, but it also streamlines operations for clinics. In this blog, we'll explore the benefits of PetsApp home delivery, cost Savings and convenience for both pet owners and veterinary teams alike.

Veterinary clinics manage numerous tasks daily: scheduling appointments, maintaining medical records, managing inventory, processing payments, and communicating with clients. Managing these tasks through separate systems can lead to a fragmented workflow. By integrating key software tools, clinics can automate processes, allowing for smoother transitions between tasks. For example, when your practice management system is integrated with your online booking platform, appointment details are automatically updated in real time. This prevents scheduling errors like double bookings and missed appointments. Similarly, integrating your inventory management tool with your treatment records ensures that stock levels are automatically updated after treatments, reducing the need for manual tracking. The result? A more efficient clinic where staff spend less time on admin work and more time delivering excellent care to patients.

The demand of patient care, administrative tasks, and client communication, can leave many veterinary teams over stretched. The solution? A robust Customer Relationship Management (CRM) system with a powerful reporting dashboard and enhanced campaign capabilities. Here’s why investing in a good CRM system is essential for veterinary teams aiming to boost client engagement without adding to their workload.

The latest bitesized masterclass session from the PetsApp Together learning academy. With another easy to digest guide from Vet Tech and CSM Jerica Tarquinio. [__REQUEST YOUR FREE GUIDE__](https://share.hsforms.com/1VseDOYLhSySX5E4oLnDEjQ3oryi "FREE CRM GUIDE") The demand of patient care, administrative tasks, and client communication, can leave many veterinary teams over stretched. Learn why a robust Customer Relationship Management (CRM) system with a powerful reporting dashboard and enhanced campaign capabilities is essential for veterinary teams aiming to boost client engagement without adding to their workload.

Obesity in both cats and dogs is still a worldwide epidemic despite lots of in depth education available to veterinary teams around prescriptive foods and effective, easy to use food agnostic calculators provided by the Pet Nutrition Alliance with guidelines that have been published by AAHA & WSAVA that outline elements such as the safest rates of loss and protein requirements.

The PetsApp Together Community Newsletter is more than just a source of information; it’s a platform for connection and growth. By subscribing, you become part of a community that is dedicated to advancing veterinary care and enhancing the lives of pets, their owners and the veterinary teams that so tirelessly care for them. Whether you're seeking professional development, practical advice, or simply a dose of inspiration, our newsletter is here to support you every step of the way. Newsletter subscribers can also access: •Early access to new PetsApp Together event news and tickets •PetsApp [Partners Programme rewards](https://petsapp.com/partners)

Knowing how to successfully launch wellness plans in your veterinary practice can feel like a mine field, especially with so much competition and digital disruption out there. Unlock your free step-by-step guide, brought to you this week from the PetsApp pack as part of the PetsApp Together Academy.

Aimed to help support veterinary teams by giving them the learning tools and community support needed to help keep them at the heart of their local community's petcare journey by showing them efficient ways to grow the businesses they work for, efficiently without increasing their work load. The PetsApp Pack Foster Community and Collaboration at every 'PetsApp Together' event by bringing together veterinary clinics from all over the globe, that would not have otherwise met. Their aim? To create strong, rich support networks, user groups and the highest quality continued learning all for free.

Veterinary professionals and industry stakeholders are invited to download the full report for detailed insights and practical recommendations on leveraging AI to enhance clinic performance. The report is available for free here.

Good Veterinary Practice Management Software is essential for improving the efficiency, accuracy, and overall quality of care in a veterinary practice. By automating routine tasks and providing a centralised platform for managing all aspects of the practice, veterinary teams can focus more on patient care and less on administrative burdens. But what's the best veterinary Practice Management Software for your team?

In celebration of PetsApp CoPilot✨ hitting its first birthday, the PetsApp pack have created a FREE to download report of the key findings of our highly successful, human in the loop AI feature. Unveiling transformative insights for Veterinary teams around how to best place new technology within their clinics. Due to be released at the end of July, you can reserve your early copy now.

In a recent interview alongside PetsApp's Dr. Thom and QSM's Ed Goluch Dr. McCants walk through how she establishes VCPR and the simple hacks she has for reduces the amount of times a patient and their parent need to to be pulled away from their routine to meet with her. Her key tips were to always conduct a full and thorough check of an animal (and any other other pets sharing the same residence) on the first appointment when contact is initiated. For Donita this is normally done via a home visit; one of the many benefits she is able to offer her local pet owning community.

Selecting the right appointment scheduling software is crucial, and while many strong contenders, PetsApp stands out with its full comprehensive suite of features designed to elevate every aspect of your veterinary practice.