Secrets Behind the UK’s Best Vet Practice Revealed at VetCPD
Delegates from up and down the UK attended this year’s VetCPD conference and were treated to an unusually candid session from Dr. Richard…
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21st Century Client Expectations: How to Keep Up (and Get Ahead)
Naomi·16 April 2025
Following the success of his standout session: Challenging Assumptions Around AI: What Do 21st Century Clients, delivered live at SPVS Congress earlier this year, Dr. Thom Jenkins, Cofounder and CEO of PetsApp, returns with Part 2 of his eye-opening look into modern pet owner behaviour and the technologies they've already embraced.
In this follow-up talk, Thom will deliver a brief recap of part 1 before diving deeper into what today’s pet parents truly expect from their local veterinary team. From digital convenience and transparent communication to accessible, personalised care and proactive, relevant follow-ups.
Takeaways:
•Discover how to not only meet but exceed evolving expectations
•Explore practical strategies to future-proof your client experience.
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