Blog

Join Village Vets Formby Directors Kate Higgins and Howard Goatley in conversation with Thom at Somerford Hall. The trio discuss everything from the [Theory of Constraints](https://petsapp.com/blog/theory-of-constraints) to how continuing to identify your one true bottleneck can help you to consistently improve the overall experience offered by your clinic, and the advocacy it receives in return.

A digital roadmap is an easy to follow plan of steps an organisation can follow to achieve both their short-term and long-term goals online. It begins by understanding the needs of the business in order to build a strategy that can be layered into its existing business plan. Whether you're starting out afresh or looking to refresh your current online strategy these 3 tips will assist you with building a successful digital Road Map for your veterinary business.

Cultivating a seamless transition amidst change, fostering vibrant user communities, and harnessing the power of Net Promoter Score (NPS) - join our panel of veterinary experts as they unravel the intricacies of achieving a 5/5 status from pet owners every time. Discover actionable insights that will revolutionize your approach to customer engagement and satisfaction

Starting from October our Customer Success team will be leading a month of Monday Masterclasses, especially for our PetsApp Together community.

With PetsApp Together, veterinary's newest get together just around the corner, we wanted to look back on the previous get together and detail how you can get involved in our next community gathering in the Spring.

In this week's guest blog post Liv Oginska of Human Savvy discusses why many feel being a leader is hard. Walking through her years of experience as both a vet and EQ coach, Dr Oginska will offer both insights and hacks for tackling those feelings of hardship as a leader.

Artificial intelligence is already seamlessly integrated into many areas of our lives. Our professional lives will soon be similar, with the enormous potential of AI to impact veterinary education, practice workflows, diagnosis and treatment of disease, the health of our patients, and wellbeing of our teams. But what do we need to know about this new technology to ensure these impacts are positive and that the benefits of this technology outweigh the risks.

The PetsApp Podcast, a 'Together' special with Vanessa Waite from The Vet Station. Filmed on location at Somerford Hall. Join Thom and Vanessa at our last PetsApp Together event and find out how Vanessa has rewritten the veterinary start up manual and penned her own modern day classic aided by PetsApp. Combining the best of both clicks and bricks, old school and new school. Learn how to replicate what Vanessa and her team have done as well as discover ways in which to incorporate a hybrid veterinary service in your clinic, with ease via PetsApp.

At our first ever community get together at Somerford Hall, back in May, Vet Times Editor James Westgate joined the pack to interview Cofounder and CEO Dr Thom Jenkins on PetsApp’s new initiative and it’s ever-growing community.

Be one of the first few to get an early bird ticket to our webinar on Wednesday 9th August with our panel expert speakers on emotional intelligence in veterinary. Joining us, we have Olivia Oginska – veterinarian, speaker, positive psychology coach, a certified workplace conflict mediator and an emotional intelligence specialist, Sonja Olson – founder of wellness platform, Heartstorming Wellness, and Sophie Eaden – an equine veterinarian and a lecturer in Veterinary Clinical Practice.

Tele-radiology experts VetCT have been exploring the history and development of Artificial Intelligence (AI) in veterinary medicine, including its uses in small animal, farm and equine practice, radiology and veterinary education, and its potential impacts on the well-being of veterinary teams and the workforce.

The PetsApp pack are putting the power of AI into the hands of veterinary teams around the world. Teams using PetsApp to provide high quality care will be able to do so even more quickly using CoPilot. More than 1 million pets will now be helped with the vet ai assistant.

Have you ever felt the frustration of someone choosing the option you hoped they wouldn’t, even though you shared a tonne of evidence to prove why it wasn’t the best idea? Were they just not listening?!

In this month's latest episode of our 'Hot Topics' series, pack member Naomi Oikonomou speaks to Becki Maher and Liv Oginska to discus emotional intelligence and just how much behavioural science can be used, successfully to actively but mindfully grow our businesses and the teams working within them.

Want to keep your flame burning for veterinary medicine? Our passion for animals is what drew us here, but how to keep the joy in our everyday work? 🔥

For many it is more instinctual to search for fuel to draw people in. This is mainly because we relate friction to slowing down, and fuel to powering you forward. But what if you’ve been looking at the two elements from the wrong perspective? Rather than trying to entice customers to where you feel most comfortable serving them, the fuel versus friction theory looks at identifying what blocks the essential interactions needed to complete a transaction. So, in the battle to successfully innovate, why is establishing your points of friction more important than generating fuel?

Quorum sensing is a bacterial cell to cell communication process that involves the production, detection, and response to extracellular signalling molecules. Bacteria "talk" to each other, using a chemical language that lets them coordinate defence and mount attacks.

Most vets work far too hard for far too many hours for far too little return. The principle cause of this is vets’ failure to charge profitably for their professional time. Often they don’t know what their professional time is worth except in terms of the consultation or surgical fee and these are often determined by what other practices charge rather than based on the needs of the practice finances and profitability.

During this panel discussion three industry leaders will discuss the changes they are seeing in diagnostic testing and how those changes are leading to better medicine.

Physiotherapy and rehabilitation is becoming increasing popular among pet owners as they look for additional ways they can help their pets. Your patients’ wellness journey doesn’t end when they are discharged after a procedure, we need to provide these animals and their owners with ongoing care and support to maximise recovery and minimise compensatory issues.

The veterinary profession is increasingly motivated to improve sustainability in all areas of practice. We’ve made great steps forward in some places, whilst in others we face complex challenges as we balance our desire to give the best care to our patients with our potential impact on the world around us. Practices can only do so much alone, and having sustainability in mind when choosing partners and products is becoming increasingly important.

In this episode with Jack Peploe and Mathew Wood, we discuss the increasing interest of veterinary practices in adopting new technology and practice management systems.

In this session Kate will share her journey from designing the practice’s first health plan, through to its current iteration which includes unlimited consultations.

In today’s guest blog, [human savvy](https://behumansavvy.com/ "how to be human savvy") expert Olivia Oginska breaks down the basics around understanding emotional intelligence and how to support your veterinary team's growth.

Struggling to break through the noise and stand out as an employer of choice; one where people actively seek you out and pick you ahead of the crowd?

In this CE-accredited session you’ll hear about 10 companies at the pinnacle of the innovation ecosystem in vet med and the products they offer that will support your practice management growth and productivity efforts.

This discussion looks at how suppliers and clinic teams can work together to facilitate improved patient outcomes through incorporating new products and technologies into the clinic, while not affecting hospital workflows and compromising vet and nurse time.

Do you feel overwhelmed by the dizzying array of technology options available for your veterinary practice? Are you unsure how to choose the right software, IT services, and phone systems? Do you want to learn how to make your practice more efficient, professional, and secure, so you can focus on what really matters - patient care?

This week Dr. Thom Jenkins explains how getting the balance between quality, cost and convenience can revolutionise a clinics understanding of just how competitive their veterinary business model can be. # Back to The Future In 2007 hoping to piggy back on to the ever increasing trend of 'pets', a group of marketers decided that the future of pet care was going to be robotic pets. Companion pets that wouldn't get sick, need walking or ever throw up on your pillow. However, fast forward just over 15 years and a global pandemic it turns out that there's something intrinsic to picking up the faecal matter of another species that we humans find therapeutic!

As BSAVA PetsApp CEO and Co-founder discussed the 'Theory of Constraints' and knowing your clinic's current (single) bottleneck. So what is the theory of constraints and how is it possible to have only one bottleneck, when we seem to be fighting against much more?